FAQ

What is OXAHOUSE?

OXAHOUSE is an independent tea & coffee house (Oxalis US Inc). We offer a curated selection of loose-leaf teas — black, green, white, oolong, pu-erh, matcha, herbal and fruit infusions — as well as specialty coffee, accessories and gifts.

Where do you ship?

We ship across the United States. Please see our Shipping Policy for details, rates and delivery times.

How long will my order take to arrive?

Orders are prepared for shipment as promptly as possible after payment is confirmed. Processing time may vary during weekends, holidays, high-volume periods, or when an item requires additional preparation. Delivery times depend on the shipping method you choose at checkout. See our Shipping Policy for more information.

What is your return policy?

If you are not satisfied with your purchase, please review our Refund & Return Policy for conditions and instructions.

How should I store tea and coffee?

Store loose-leaf tea and coffee in a cool, dry place away from direct sunlight, ideally in an airtight container. Coffee is best enjoyed fresh — buy in quantities you will use within a few weeks of opening.

How do I contact you?

Use the form on our Contact page, email us at oxalis@oxalis-us.com, or call 1-347-801-3646 (8am–6pm EST). We aim to reply within 48 hours.