FAQ

What is OXAHOUSE?

OXAHOUSE is an independent tea and coffee house operated by OXALIS US INC. We select products and partners for their quality, consistency and character. Our current assortment is shown in our catalog.

Where do you ship?

OXAHOUSE currently ships within the United States. Available shipping methods and charges are shown at checkout.

Do you offer free shipping?

Free standard shipping is available on U.S. orders of $75 or more. For other orders, standard shipping charges are calculated by weight and shown at checkout.

How long do order processing and delivery take?

Orders are typically processed within 1–2 business days. This is preparation time, not the delivery time. Delivery timing depends on the destination and carrier; estimates can change because of holidays, weather and other circumstances.

How can I track my shipment?

After your order ships, tracking information is provided when available. Check your shipping notification. If you need help, use our contact page and include your order number.

Can I return opened tea, coffee or other food products?

For health, safety and quality reasons, opened tea, coffee, matcha, honey, sweets and other food or beverage products cannot be returned. If an item is damaged, incorrect or missing, contact us within 7 days of delivery so we can review the issue.

What should I do if an item is damaged, missing or incorrect?

Contact OXAHOUSE within 7 days of delivery. Include your order number and, when applicable, photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Can I return non-food merchandise?

Eligible unused and unopened non-food merchandise may be returned within 30 days of delivery. Items must be in their original condition and packaging. Customers pay return shipping unless an item was damaged, defective or sent incorrectly. Contact us before returning an item.

Can I cancel or change an order?

Contact us as soon as possible. Once an order has been processed or shipped, cancellation or changes may not be possible. A change is not confirmed until OXAHOUSE confirms it.

When will I receive a refund?

Approved refunds are issued to the original payment method. The time for the money to appear after a refund is issued depends on your bank or payment provider.

Which payment methods are available?

Use the payment methods shown at checkout. Payments are processed through Shopify and the applicable payment providers. Do not send a full card number or its security code in chat.

How can I choose tea or coffee?

Start with your flavor preferences, preferred caffeine level and preparation method. Compare the ingredients, descriptions and instructions of specific products in the current catalog. Check availability, package options and prices on the selected product page.

How should I brew my tea?

Follow the instructions on the specific tea's product page or packaging. Tea quantity, water temperature and infusion time vary between products.

How should I store tea and coffee?

Store tea and coffee in a cool, dry place away from direct sunlight, ideally in an airtight container. Follow the instructions on the packaging.

How can I check ingredients and allergens?

Before buying or consuming a product, check its ingredients, allergen warnings and instructions on the specific product page and packaging. Do not assume a product is safe for your allergy from its name alone. If information is missing, contact OXAHOUSE before consuming it.

How can I contact OXAHOUSE?

Use the form on our contact page or email oxalis@oxalis-us.com. Phone: 1-347-801-3646, 8 a.m.–6 p.m. Eastern Time. Customer inquiries are typically answered within 1–2 business days.

For full terms, see our Shipping Policy, Refund Policy, Terms of Service and Privacy Policy. For help, visit our Contact page.