These Terms of Service govern your use of oxa-house.com and purchases made from OXAHOUSE, operated by OXALIS US INC. By accessing our website or placing an order, you agree to these Terms.
1. Online Store
You may use our website and purchase our products only for lawful purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use our products or services in violation of applicable law.
2. Products and Availability
We make reasonable efforts to accurately display product descriptions, photographs, sizes, ingredients, prices, and other information. Product appearance may vary slightly from photographs. Products and quantities are subject to availability, and we may discontinue or modify products without prior notice.
3. Prices and Orders
Prices are shown in U.S. dollars unless otherwise indicated. Applicable taxes and shipping charges are calculated during checkout.
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of suspected fraud, pricing or inventory errors, payment problems, or other circumstances affecting our ability to fulfill the order. If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
4. Payment
Payment must be completed using one of the payment methods available at checkout. Payment processing is provided through Shopify and applicable third-party payment providers.
5. Shipping and Delivery
Shipping availability, charges, and available delivery methods are displayed during checkout. Delivery estimates are estimates and are not guaranteed. OXAHOUSE is not responsible for delays caused by carriers, severe weather, incorrect delivery information provided by the customer, or circumstances reasonably outside our control.
6. Returns and Refunds
Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
7. Food and Beverage Products
Tea, coffee, matcha, honey, sweets, and other consumable products should be stored and used according to the applicable product instructions. Information provided on our website about ingredients, preparation, or products is for general informational purposes and is not medical advice.
Customers with allergies, sensitivities, dietary restrictions, or other specific concerns should review available product information before purchasing or consuming a product.
8. Intellectual Property
The OXAHOUSE name, branding, logos, website design, photographs, graphics, product presentation, and other original website content are owned by or licensed to OXAHOUSE/OXALIS US INC. and may not be reproduced, distributed, or commercially used without authorization, except as permitted by law.
9. Third-Party Services
Certain portions of our store rely on third-party services, including Shopify, payment processors, and shipping providers. Your use of those services may also be subject to their applicable terms and policies.
10. Website Availability
We may update, modify, suspend, or discontinue portions of the website when reasonably necessary. We do not guarantee uninterrupted or error-free access to the website.
11. Limitation of Liability
To the fullest extent permitted by applicable law, OXAHOUSE and OXALIS US INC. will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
12. Governing Law
These Terms are governed by the laws applicable in the State of New York and the United States, without regard to conflict-of-law principles, except where applicable law provides otherwise.
13. Changes to These Terms
We may update these Terms from time to time. The version published on oxa-house.com at the time of use or purchase will apply as permitted by applicable law.
14. Contact
Questions concerning these Terms or an order may be submitted using the contact information provided on oxa-house.com.
OXAHOUSE
Operated by OXALIS US INC.
oxa-house.com