We want you to be satisfied with your OXAHOUSE purchase.
Food and beverage products: For health, safety, and quality reasons, tea, coffee, matcha, honey, sweets, and other food or beverage products cannot be returned once opened.
Damaged, incorrect, or missing items: If your order arrives damaged, you receive the wrong item, or an item is missing, please contact us within 7 days of delivery. Please include your order number and, when applicable, photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.
Unopened non-food merchandise: Eligible unused and unopened non-food items may be returned within 30 days of delivery. Items must be in their original condition and packaging. Customers are responsible for return shipping unless the item was damaged, defective, or sent incorrectly.
Order cancellations: If you need to cancel or change an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or modify it.
Refunds: Approved refunds are issued to the original payment method. Processing time after a refund is issued depends on the customer’s bank or payment provider.
Final-sale items: Gift cards and items clearly marked as final sale are not eligible for return or refund, except where required by law.
To request assistance with an order, please contact OXAHOUSE through the contact information provided on our website.
OXAHOUSE
Operated by OXALIS US INC.
oxa-house.com