Shipping Policy

OXAHOUSE currently ships within the United States. Available shipping methods and charges are shown at checkout before payment.

Shipping charges

Standard shipping rates are calculated based on the weight of the order and are displayed at checkout. Free standard shipping is available on U.S. orders of $75 or more.

Order processing

Orders are typically processed within 1–2 business days after payment is confirmed. This is preparation time, not delivery time. Processing time may vary during weekends, holidays, high-volume periods, product launches, or when an item requires additional preparation.

Delivery estimates

Delivery dates shown by carriers are estimates and are not guaranteed unless a specific guaranteed service is selected and expressly identified as such. Carrier delays caused by weather, service disruptions, incorrect addresses, or other circumstances outside our control may affect delivery.

Address accuracy

Please review your shipping address carefully before completing checkout. Customers are responsible for providing a complete and accurate delivery address. If an order has not yet shipped, contact us as soon as possible if a correction is needed.

Tracking

When tracking is available, shipment information is provided after the order is dispatched. Tracking updates are supplied by the carrier and may take time to appear after a label is created.

Damaged, missing, or lost shipments

If a shipment arrives damaged or appears incomplete, contact OXAHOUSE promptly and retain the packaging until the issue is resolved. For shipments marked delivered but not received, first check the delivery location and contact the carrier; OXAHOUSE will assist with the available carrier-claim process when appropriate.

Contact

Questions about shipping can be submitted through the contact methods provided on oxa-house.com.