Terms of Service

These Terms of Service govern purchases and use of the OXAHOUSE online store operated by OXALIS US INC. By using the website or placing an order, you agree to these terms and to applicable laws.

Store use

You may use the store only for lawful purposes. You agree not to interfere with the website, attempt unauthorized access, misuse store functionality, or use the site in a way that could harm OXAHOUSE, its customers, or service providers.

Products and information

We make reasonable efforts to present product descriptions, photographs, availability, weights, dimensions, brewing guidance, and pricing accurately. Natural products such as tea and coffee may vary in appearance, aroma, crop characteristics, or packaging. We may correct errors, update information, or discontinue products without prior notice.

Orders

An order is an offer to purchase. OXAHOUSE may accept, decline, limit, or cancel an order where reasonably necessary, including in cases of pricing errors, suspected fraud, payment problems, product unavailability, or legal restrictions. If a paid order is cancelled by us, the applicable amount will be refunded.

Pricing and payment

Prices are shown in U.S. dollars unless otherwise stated. Taxes, shipping charges, discounts, and other applicable amounts are calculated and displayed during checkout. Payment is processed through Shopify and available payment providers.

Shipping, returns, and refunds

Shipping, returns, and refunds are governed by the Shipping Policy and Refund & Return Policy displayed on this store.

Intellectual property

OXAHOUSE branding, logos, original graphics, product presentation, written content, and other proprietary store materials may not be copied, reproduced, distributed, or used commercially without permission except as allowed by law.

Third-party services

The store uses third-party services, including Shopify, payment providers, and shipping carriers. Their services may be subject to separate terms and policies.

Liability

To the maximum extent permitted by applicable law, OXAHOUSE is not responsible for indirect, incidental, special, or consequential losses arising from use of the website or products. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Changes

We may update these terms from time to time. The version displayed on the store at the time of an order applies to that transaction unless applicable law requires otherwise.

Contact

Questions concerning these terms can be submitted through the contact methods provided on oxa-house.com.