Refund & Return Policy

We want your order to arrive correctly and in good condition. Because tea, coffee, food, and other consumable products are perishable or hygiene-sensitive, opened consumable products generally cannot be returned unless they are defective, damaged, incorrect, or otherwise eligible under applicable law.

Damaged, missing, or incorrect orders

Please contact OXAHOUSE within 7 days of delivery if an item arrives damaged, is missing from the shipment, or differs from what you ordered. Include your order number and, when applicable, clear photos of the package and affected item. After review, we may offer a replacement, refund, store credit, or another appropriate resolution.

Unopened non-consumable items

Eligible unopened and unused non-consumable merchandise may be returned within 30 days of delivery, subject to authorization and return instructions from OXAHOUSE. Items must be returned in original condition and packaging. Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Non-returnable items

Gift cards, personalized items, final-sale items, and opened consumable products are generally non-returnable except where required by law or where the item is defective, damaged, or incorrect.

Refund processing

Approved refunds are issued to the original payment method when possible. Processing times after approval depend on the payment provider and financial institution.

Contact

To request help with a return, replacement, or refund, use the contact methods provided on oxa-house.com and include your order number.